HOUSE CLEANING YOU CAN TRUST
HAVE QUESTIONS? WE’VE GOT ANSWERS.
HOW DOES BOOKING ONLINE WORK?
It takes about 1 minute to book online. Simply fill out our online booking form and you will receive a confirmation email upon booking.
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HOW DO I SELECT MY APPOINTMENT DATE/TIME?
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After entering your zip code on our online booking page, you will be able to view and select available appointment times from our online calendar.
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HOW DO I KNOW IF MY APPOINTMENT HAS BEEN BOOKED?
After selecting your cleaning details and appointment date/time, we require a credit or debit card to reserve your appointment. Your card will not be charged upon booking. After your appointment is completed, payment will be collected from the provided card and an email receipt will be sent to you, detailing the service and payment amount.
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HOW MANY CLEANERS WILL ARRIVE FOR MY APPOINTMENT?
Most appointments include 2 approved cleaners, but on occasion 1 cleaner or 3 cleaners may arrive for your appointment.
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HOW LONG WILL MY CLEANING TAKE?
We generally estimate 1 hour per bedroom, but we do not specify a length of time for cleaning. The cleaning will continue until the team is finished, for a standard home within reason. For special cases like hoarders, pet waste, or extremely large homes, the price may be adjusted for fairness.
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DO THE CLEANING PROVIDERS BRING THEIR OWN CLEANING SUPPLIES?
Yes. All cleaning providers arrive with all the cleaning supplies and equipment needed to make your house shine! If, however, you would like them to use your cleaning supplies or equipment (vacuum), simply tell your cleaning provider when they arrive for your appointment.
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DO I NEED TO BE HOME DURING THE CLEANING?
No. You can simply send us entry instructions via our online booking form, by email, or call us at (407)346-4234 and we can make that arrangement for you!
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WHAT THINGS WILL THE CLEANERS NOT CLEAN?
Cleaners will not move appliances. If you need or want cleaning to occur behind or under an appliance, you must arrange to have those appliances moved.
Cleaners will not clean above anything they cannot reach with the assistance of a two-step ladder.
Cleaners will not clean in a home that contains hazardous materials.
Cleaners will not clean areas that are contaminated with black mold. If you have black mold, you should seek the services of a professional mold remediation company.
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LOCK-OUTS, ELECTRICITY, HOT WATER, AND AIR CONDITIONING.
All appointments must allow the cleaners to have access to the property during the appointment time. Customers must also ensure there is electricity and hot water in the home. In addition, the air conditioning in the home must be functioning between the months of April and November. If any of the these conditions are not met by the customer, the cleaners may choose to not complete the service and Millennium MAY COLLECT AND CHARGE THE FULL PRICE OF THE APPOINTMENT. If the customer reschedules their appointment and remedies the condition, 50% of the collected amount may go towards the cost of the newly scheduled appointment.
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LIFTING HEAVY ITEMS.
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Our cleaning providers do not use ladders or move anything heavier than 30 lbs. If you would like your cleaners to clean behind large items such as an oven, refrigerator, or large furniture, please move those items prior to your appointment to allow access to the area.
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PET WASTE CLEAN UP.
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A addition fee will be collected if a cleaning provider is asked to clean or remove pet urine or waste. This charge will be determined by the type and amount of waste in the home. This charge is added to cover the cost for the additional supplies that are used to clean up pet waste.
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BREAKAGE AND LOSS POLICY.
If there is a breakage or loss during your cleaning, notification of such an event must be made to Millennium within 48 hours of service, by email or phone. Once Millennium receives your notification, a form will be sent to you to be filled out. Please note that the form needs to be received within 10 days after the incident occurs.
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